JOB TITLE: CASEWORKER
FULL-TIME
DEPARTMENT: Intreo Partner National Employment Services (IPNES)
REPORTING TO: Delivery Manager
LOCATIONS:
* Limerick x1
* Carlow x1
* Kilkenny x1
* Nenagh/Roscrea x1
* Thurles x1
ABOUT TURAS NUA
IPNES supports people who are over * months
unemployed or employed part-time on low earnings, by providing
intensive, targeted and personalised employment support services. The
IPNES contract is delivered by Turas Nua, the Irish employability
services provider. Turas Nua is wholly owned by FRS Network, an Irish
cooperative social enterprise, which has been delivering services to
Irish communities since *.
PURPOSE OF ROLE
As a caseworker, you will work with clients referred by the Department
of Social Protection to IPNES. You will manage a caseload of clients,
coordinating our internal support specialists and external
organisations to provide a personalised, planned support service to
each client, to help them gain sustainable employment. You will also
provide each client with one-to-one advice and support to guide their
progress towards employment.
PERSON PROFILE
* A dynamic and adaptable person who can work in a fast-paced,
client-focused and results driven environment. You will possess strong
case management capabilities including, decision-making skills,
relationship skills and problem-solving skills.
* Able to build rapport and trust with clients and motivate them to
own their journey and achieve change.
* Highly self-motivated and able to work in an office and remotely
as part of a team.
* Able to provide individual support to each client based on their
particular needs. This requires a high level of understanding,
patience and empathy, active listening skills and the ability to
navigate more difficult conversations/interactions with
professionalism and sensitivity.
* Able to deliver a high-quality service which creates positive
outcomes for the individuals and the communities with which we work.
KEY RESPONSIBILITIES:
* Develop and manage a robust case management plan for each client,
working towards sustainable, full-time employment.
* use our industry-leading assessment technology to identify the
client’s goals, ambitions, and barriers to employment. Use the
output from the assessment to inform a structured personal progression
plan, agreed with the client.
* Recognise hidden motivations and conflict when assessing
clients’ job-readiness, in order to address these with appropriate
support and interventions.
* Provide coaching and mentoring to clients, including providing
intensive job search support when the client is job ready.
* Identify, structure, and recommend training solutions in
consultation with in-house tutors, to meet the specific learning and
training needs of clients.
* Fast-track job-ready clients for immediate job interviews brokered
by our Employer Services consultants.
* Maintain strong knowledge of the local labour market.
* Organise a daily schedule that includes face-to-face meetings,
phone calls, online meetings, and email correspondence with clients
and other service providers.
* Work closely with local and national specialist services (e.g.,
training, literacy, housing, health) to assist the client in their
journey towards employment.
* Present and facilitate workshops and group-learning presentations
to clients weekly.
* Achieve daily and monthly contractual key performance indicator
(KPI) targets, managing a caseload of clients; for example, time-bound
contacts, assessments, and support activities.
* Provide guidance and support for more job-ready clients during
their initial weeks of employment, helping them to successfully
transition to sustainable employment.
* Ensure that client interactions are recorded accurately on the CRM
system.
* Ensure data protection regulations are fully adhered to.
ESSENTIAL REQUIREMENTS
* Leaving Certificate or equivalent.
* Minimum of three years’ experience of working in a customer
focused, target driven environment.
* Strong IT skills/experience in the use of Microsoft office and CRM
systems. Must be comfortable with all aspects of remote working
technology.
* Excellent administrative skills – fast & accurate data entry
skills.
* The ability to build rapport and work effectively with a diverse
range of individuals both in person and over the phone.
* Experience in delivering presentations in a group setting or
public speaking.
* Strong prioritisation and time management skills.
* Fluent written and spoken English.
DESIRABLE REQUIREMENTS
* Third level qualification in a related field.
* Good knowledge of the local labour market.
* Fluent in a second language.
TO APPLY:
Please send up to date CV to *
Closing date: */**Apply on the
website**/ *
We need : English (Good)
Type: Permanent
Payment:
Category: Others
